- Vision – Think about the ideal design review. How will it go? What will change once it’s done?
- Relationships – Who is directly and indirectly involved? What are their interests? How do your interests overlap? How might you prepare them for a successful review?
- Reserve / BATNA – What are your “must haves” and “nice to haves”?
- Thinking clearly – Check yourself and your thinking
- Negotiation – Find agreement in the moment
- Maintain perspective on what success looks like for you
- Keep uncovering interests of others
- Keep listening and learning
- Keep emotions and bias in check
- Acknowledge emotions if necessary
- Ground the conversation in the data
- Reframe questions and ideas
- Check against known biases (recency, availability, sunk cost, etc.)
- Switch context and validate
- Be prepared to create the solution together
- Get commitment and participation, not just approval and consent
- Overcommunicate the journey, results and commitments
- Set tripwires – schedule check-ins and milestones to ensure the right actions have been taken (and the wrong actions avoided).