What we do

Design thinking in action
pebble

Our working principles

1 Learn and adapt

Without flexibility, the likelihood of reaching the right outcome decreases dramatically. So we adjust our plans and process based on whatever new information we get along the way.

2 Act on evidence

We take action based on the results we’re seeing. Whether it’s the results of a research study or the reaction from a team review, we ground our decisions in evidence.

3 Decide with vision

Our aim is breathing life into creative ideas and making strategies feel smart. Success isn’t just about checking the boxes; it’s about our mission to design experiences people want.

The full menu

We also offer à la carte options, should you have a specific need.

Strategy

Lays the right groundwork, understands the context, defines the opportunity, and charts the path forward

Discovery
User interviews
Persona development
User journeys
Experience maps

Finding direction
Design strategy
Content strategy
Behavior design

Building context
Competitive analyses
Content audits
UX Benchmarking

Getting alignment
Collaborative design workshops
Stakeholder interviews

Design

Blends psychology, technology, people, and ideas to bring the project to life

Structure + Planning
Information architecture / sitemap
Taxonomies
Content maps

Visual design
Mood boards
Typography and visual styles
Illustrations, icons and UI elements
Production-ready visual designs

Flow
User journeys
User flows
Process flows

Content
Content strategy
Copywriting

Interaction + Behavior
Interaction models
Interaction designs / wireframes
Interactive prototypes

Research

Sparks ideas, reveals truths, amplifies design performance, and shows how it impacts people

User
Ethnographic studies
Cognitive walk-throughs
Diary studies
User interviews
Personas
Behavioral archetypes
User journeys
Experience maps

Design
Card sorts + Tree tests
Concept tests
Usability tests

Commonly asked questions

Every engagement is well tailored to suit the needs of the project, team culture, and client constraints.  If needs are modest, we might just spend a few weeks doing some targeted research or design work.  That can scale up to larger engagements where we dive deep to provide the team everything it needs from rich research insights, design strategy sessions, and work through iterative design cycles.  We do just enough to overdeliver on quality, not quantity.

If you already know what your needs are, we’re happy to be that missing puzzle piece that completes your project plan.  Whether you need a set of app designs or a usability test to validate your own, we can jump in, absorb the assignment, and knock it out of the park so you can keep meeting your deadlines.

Yes, if that project just landed in your lap and you’re not sure how to organize all the pieces (or even what all those pieces should look like), we can help.  We’re accustomed to starting projects from early creative briefs and cryptic client requirements and can help you translate those into a series of design steps and options to get you across the finish line with confidence.

It’s in our blood (not literally).  Everybody on the team has agency experience, and our founder served as the Director of User Experience at Goodby, Silverstein and Partners, during which time they were voted Agency of the Decade.  Since then, we’ve worked with great agencies like AKQA, BSSP, Eleven, GS&P, Twoxfour, and many others that want to create something special.

But it’s not just about time and experience.  It’s about our love of the work.  Our creative approach to UX  blends the logical and emotional sides of the experience to find surprising solutions that succeed.  We know how to honor constraints and champion creative ideas in ways that make the work resonate with users and clients alike.

Happy brands