1 Learn and adapt
2 Act on evidence
3 Decide with vision
Strategy
Lays the right groundwork, understands the context, defines the opportunity, and charts the path forward
Discovery
User interviews
Persona development
User journeys
Experience maps
Finding direction
Design strategy
Content strategy
Behavior design
Building context
Competitive analyses
Content audits
UX Benchmarking
Getting alignment
Collaborative design workshops
Stakeholder interviews
Design
Blends psychology, technology, people, and ideas to bring the project to life
Structure + Planning
Information architecture / sitemap
Taxonomies
Content maps
Visual design
Mood boards
Typography and visual styles
Illustrations, icons and UI elements
Production-ready visual designs
Flow
User journeys
User flows
Process flows
Content
Content strategy
Copywriting
Interaction + Behavior
Interaction models
Interaction designs / wireframes
Interactive prototypes
Research
Sparks ideas, reveals truths, amplifies design performance, and shows how it impacts people
User
Ethnographic studies
Cognitive walk-throughs
Diary studies
User interviews
Personas
Behavioral archetypes
User journeys
Experience maps
Design
Card sorts + Tree tests
Concept tests
Usability tests
Every engagement is well tailored to suit the needs of the project, team culture, and client constraints. If needs are modest, we might just spend a few weeks doing some targeted research or design work. That can scale up to larger engagements where we dive deep to provide the team everything it needs from rich research insights, design strategy sessions, and work through iterative design cycles. We do just enough to overdeliver on quality, not quantity.
If you already know what your needs are, we’re happy to be that missing puzzle piece that completes your project plan. Whether you need a set of app designs or a usability test to validate your own, we can jump in, absorb the assignment, and knock it out of the park so you can keep meeting your deadlines.
Yes, if that project just landed in your lap and you’re not sure how to organize all the pieces (or even what all those pieces should look like), we can help. We’re accustomed to starting projects from early creative briefs and cryptic client requirements and can help you translate those into a series of design steps and options to get you across the finish line with confidence.
It’s in our blood (not literally). Everybody on the team has agency experience, and our founder served as the Director of User Experience at Goodby, Silverstein and Partners, during which time they were voted Agency of the Decade. Since then, we’ve worked with great agencies like AKQA, BSSP, Eleven, GS&P, Twoxfour, and many others that want to create something special.
But it’s not just about time and experience. It’s about our love of the work. Our creative approach to UX blends the logical and emotional sides of the experience to find surprising solutions that succeed. We know how to honor constraints and champion creative ideas in ways that make the work resonate with users and clients alike.
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