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UX Design combining creative + experience

We’re a UX design company turning creative ideas into smart designs. We empower brands and agency teams with experience design, design strategy and user research by crafting experiences that move people.

What we bring to the table
(besides the salt + pepper) ​
UX Design Company

Experience where it counts

We’ve collaborated with top-notch teams on projects ranging from smart products to smart marketing—we know there’s more than one road that will get us to the destination. Our experience allows us to help the whole team navigate ambiguity and focus on that North Star so we can choose the best possible route while avoiding potential pitfalls.​
UX Design Company

A full innovation toolkit

Our drive to stay ahead of the curve is what greases our creative wheels, and we have the tools to get you there, too. From new technology peeking over the adoption curve to a new way of telling a brand’s story, we will bring elegant solutions to challenges big or small. ​
UX Design Company

The right blend of breadth + depth

We’re your missing ingredient. We bring the skills and capabilities your team is missing so you can punch above your weight class and exceed your clients’ expectations. Need us to devise and execute the whole game plan? Just cover one position? We can play the needed role and deliver excellence.​
UX Design Company

A difference-making attitude

Collaborating with teams and solving problems together isn’t just our bread and butter—it’s our jam. We’re not worried about getting credit for the outcome—we’d rather focus on being the secret sauce that elevates the whole team in all the right ways.​
Project wins + Happy clients​
Health Care  |  Web site redesign
How do you wrangle a digital ecosystem so it makes sense for customers? Blue Shield of California asked us to redefine the way they talk to Medicare consumers and provide the digital pathways they need to educate and convert people aging into supplemental health plans. Learn more

Strategy
Research
Information architecture
Wireframes

Technology | App redesign

Level Home needed to grow beyond their app design system and support new smart home lock features and an expanding product line. They called upon us to be their experience design partners to expand their design system and enable them to support the growing list of technologies and hardware devices on their roadmap. Learn more

Information architecture
User flows
Wireframes

What we do best

We know how to get creative and bring the team along in making your digital experience sing. Every engagement has its own recipe for success, and we’ve got an extensive menu to choose from.

Strategy

Builds an understanding of who we’re designing for and the context for designs, and charts a course toward your North Star.

Discovery
User interviews
Persona development
User journeys
Experience maps

Building context
Competitive analyses
Content audits
UX benchmarking

Getting alignment
Collaborative design workshops
Stakeholder interviews

Finding direction
Design strategy
Content strategy
Behavior design

Design

Blends psychology, technology, people, and ideas to bring the project to life through visuals and interactivity.

Structure + Planning
User interviews
Persona development
User journeys
Experience maps

Flow
User journeys
User flows
Process flows

Interaction + Behavior
Interaction models
Interaction designs (“wireframes”)
Interactive prototypes

Visual design
Mood boards
Typography and visual styles
Illustrations, icons and UI elements
Production-ready visual designs

Content
Content strategy
Copywriting

Research

Sparks ideas, reveals truths, amplifies design performance, and shows how it impacts people.  

People
Ethnographic studies
Cognitive walk-throughs
Diary studies
User interviews
Personas
Behavioral archetypes
User journeys
Experience maps

Design
Card sorts + Tree tests
Concept tests
Usability tests

The thinking behind the work

Human factors
We are heavily influenced by the discipline of human factors—the mind and body, their capabilities, limitations, and inherent biases—when designing digital experiences.
Behavior design
Every experience we create has a goal—a single behavior or a series of behaviors we want people to adopt. Behavioral psychology and the Fogg Behavior Model allow us to create designs that leverage people’s motivations and nudge them to take action.
Contextual frameworks

We bridge the gap between people and products. Jobs-to-be-done (JTBD) and other frameworks help us understand where that bridge needs to start and end—which is rarely where teams think it should.

Frequently Asked Questions

Agency UX is manned by seasoned UX specialists that know what it takes to turn lofty ideas into concrete designs that work. Our ability to be thought partners and strategic planners throughout the design process highlights our versatility in UX design. We’ve got a full innovation toolkit that allows us to stay ahead of the curve and adapt to challenges ranging from corporate rebrands to SaaS growth and e-commerce optimization.  That has established us as a leading UX design company since 2014. We’ve been the go-to UX vendor for top-tier national, independent and boutique agencies across the country.

With the right blend of breadth and depth, we can become your essential missing ingredient, enabling you to exceed client expectations and get project wins. See how Agency UX can be your partner for unmatched excellence in UX design, redefining innovation in every project with the expertise of a premier UX design company.

While the majority of our work has leaned toward fitting with the agency dynamic and needs for polished client-facing work, we also work directly with clients who need UX design, strategy and research services.  We are able to go deep into user research, product design, and onboarding flows and can leverage behavior design principles to optimize any experience for customer action.  We’ve designed native apps and SaaS platforms and helped startups create new digital experiences leveraging new tech.  We’re also versed in a variety of industries, providing UX design for fintech, consumer goods, healthcare, technology, consulting, advertising and marketing, and the next industry you’re looking to disrupt.  We love the deep dives into the technology as well as bringing brand experiences to life via design.

Our UX design company was founded by a former leader at a creative advertising agency who has worked with dozens of top-tier production vendors globally.  We understand how great UX design vendors operate and how they can make life easier for producers and project managers.  Your production team will always know the who, what, why, how and when of where we are in a UX design project and what’s coming up next.  We’re not only transparent with the schedule and process, but we actively forecast and avoid any issues before they become reality.  We’re your inside partner, taking your cues on how much to champion the work, honor pushback, and be flexible.  Agency work is always changing and we’re your UX design company that knows how to find the path through it all and make your team come out on top.

We can be your UX design leader or take cues from your existing team on the vision they want to fulfill.  We know how to extend your existing design systems and styles to meet the new UX design challenges you need to conquer together.  If your style guides, template system, or existing design system is looking light, we know how to fill in the blanks while staying consistent with the ground rules.  

We can collaborate directly with your creatives (executive creative directors, art directors, designers, copywriters, content managers), subject-matter experiences (analytics, legal, compliance, sales, marketing) and the entire cross-functional team (account, strategy, development, and more).  We know UX design is a multi-disciplinary sport and we’re here to provide the design vision, strategy, and execution at whatever level you need to get project wins.

As a UX design company, our core competency is aligning user experience design, strategy and research with people.  We love partnering with brand strategy teams because they have the know-how to connect brand experiences with people.  We can take this strategy and articulate it further in ways that matter to UX design and the people we’re addressing.  As we explore UX design and pair it with user research, we ensure our findings and insights connect with clients who live and breathe brand strategy.

We are collaborative UX design partners that know how to honor the spirit and the detail of brand strategy to design brand user experiences that aren’t just consistent with a brand’s values and brand perception targets but ensure each experience design reaches its potential and delivers on key strategy goals.

We understand the fundamentals of how products are built, emerging technologies are implemented, and how development cycles run.  Whether your team works in an agile, lean, or waterfall way, we can adapt our UX design thinking and process so you don’t miss a beat.  We’ve worked with clients supported by entire development divisions and projects executed by freelance devs.  While we aren’t coders, we know how to suss out the capabilities and honor the limitations of any platform, integration and new tech in the UX design work we create.

We see the development team as a key stakeholder group that our thinking, designs and deliverables need to communicate with fully so there are no surprises or unnecessary compromises made down the line.

We get that it’s easier to hire a single vendor than multiple specialty vendors (such as Agency UX), but it’s not always more efficient.

Not all UX is equal.  Many large integrated vendors who have core capabilities in development or visual design add on “UI/UX” to their service menus because their designers are able to create lower-fidelity wireframes or sitemaps before executing their usual production-ready deliverables.  This surface-level design is passable as UX design only until your project becomes complex, you need client alignment, or your team wants to explore multiple UX design ideas.  In these cases, successful UX design needs to be grounded in design thinking principles, the latest UX design methods, and practical UX design thinking tools in order to succeed.

We’re regularly hired to “clean up” UX design messes left behind by large integrated vendors who didn’t have the skills or experience needed to tackle anything beyond a simple app or website UX design.  This leaves clients frustrated and agencies scrambling to find a UX design partner who can get them out of a jam.

We approach these UX design company “clean up” engagements by aligning with clients with collaborative workshops, crafting solid and thoughtful foundations with information architecture and thinking through all possible design scenarios before detailing how the UX design system will look and behave.  We still deliver the final production-ready design work clients ultimately need, but our path goes deeper and delivers more experiences that make brands and creative ideas reach their UX potential.

Even though we start off in the conceptual, low-fidelity world and can take design work up to pixel-perfect design kits, we’re a UX design company that ensures all of our communications, meetings and deliverables are perfectly suited to integrate with your team and show up for your clients.

Whether we’re facilitating a UX design workshop, conducting stakeholder interviews, telling the story about recent user insights we’ve uncovered, or collaborating with the creatives on designs, we know impressions last and deliverables take on lives of their own after leaving the nest.  So our down-to-earth and thoughtful approach resonates with agency teams, such that we’re typically asked to present our work to represent the UX design discipline to clients directly.

Though some agencies prefer to be a firewall between clients and UX design vendors.  In these cases, we arm the agency production team with the UX design thinking and deliverables behind the scenes.  We’re comfortable adapting to your needs and can give you everything you need to upskill your UX strategy, design and research game.

Yes, we have long-standing relationships with clients and agencies looking for UX design leadership and growing expertise in their business and industry. Sometimes these are structured as retainers where we are embedded and white-labeled as part of the core team or provide an “on-call” resource when unbiased, outside thinking is what’s needed.

You can set up a free 30-minute consultation if you have questions.  There’s no pressure to have a project in hand.  We can give you answers so you’re ready when you’re ready.

UX Design

UX Design Company

Turning creative ideas into smart designs